Terms of Service

These Terms of Service (the “Terms”) are a binding agreement between you and TECH RACCOONS LTD, a company registered in England and Wales under company number 16336615 (“RankPine”, “we”, “us”, or “our”). They govern your access to and use of the RankPine websites, applications, APIs, and services (together, the “Service”).

By creating an account, clicking to accept, or using the Service, you agree to these Terms, our Privacy Policy, and — where we process personal data on your behalf — our Data Processing Addendum, which are incorporated by reference. If you do not agree, do not use the Service.

1. Who may use the Service

The Service is provided for business use only. By using it you confirm that you are at least 18 years old and are accessing the Service in the course of a business, trade, or profession, and not as a consumer. If you accept these Terms on behalf of a company or other organisation, you confirm that you have authority to bind that organisation, and “you” refers to that organisation.

2. The Service

RankPine is an AI SEO service. It researches your niche, competitors, and keywords; plans content; generates articles and images; and — where you connect a content management system (“CMS”) — publishes that content to your website, optionally on an automated daily schedule (“autopilot”). Articles, images, keyword plans, SEO scores, and other outputs (“Outputs”) are produced using automated systems and large language models.

We are continually improving the Service and may add, change, suspend, or remove features at any time. We will try not to materially reduce core functionality of a paid plan during a billing cycle without notice.

3. Your account

You must provide accurate account information and keep it up to date. You are responsible for safeguarding your login credentials and for all activity that occurs under your account. Notify us promptly at [email protected] if you suspect any unauthorised use. We may suspend or restrict access where we reasonably believe an account is being misused or poses a security risk.

4. Your websites, integrations, and authorisations

To use the Service you connect one or more websites and may connect a CMS (for example WordPress, Ghost, Webflow, Notion, or a custom webhook), Google Search Console, and other third-party accounts. You represent and warrant that, for every website, domain, account, and property you connect:

• you own it or are otherwise authorised to manage and publish to it;
• you have the right to grant us access and to have content generated, scheduled, and published to it on your behalf; and
• doing so does not and will not breach any law or any third party’s rights, terms, or policies.

You authorise us and our sub-processors to access, crawl, analyse, generate content for, and publish to the properties you connect, including automatically on the schedule you configure. You are responsible for keeping connected credentials valid; if they expire or are revoked, publishing may fail.

5. Subscriptions, fees, and payment

The Service is sold as a subscription priced per connected website. Our current pricing is a per-site monthly or annual subscription with a monthly allowance of generated articles per site, and automatic volume discounts on the per-site rate as your number of sites increases. The prices, allowances, and discounts shown on our pricing page and at checkout are the current and controlling terms, and prevail over any figure stated here.

• Payment processor. Direct RankPine subscriptions are processed by Polar (our payment provider and merchant of record). Subscriptions started through the Shopify App Store are processed through Shopify App Pricing and governed by the applicable Shopify billing terms. The provider collects your payment details and charges; we do not store your full card details.
• Automatic renewal. Subscriptions renew automatically at the end of each billing cycle (monthly or annual) at the then-current price until cancelled.
• Taxes. Unless stated otherwise, prices are exclusive of taxes; any applicable VAT or sales tax is added at checkout.
• Changes in site count. Adding or removing sites mid-cycle is prorated, and your volume-discount tier is recalculated based on your current number of sites.
• Allowances. Article allowances are per site, per billing month, and do not roll over. Generation may pause for a site once its allowance is reached.
• Failed payments. If a charge fails, we may suspend or pause generation and publishing for the affected sites. You remain responsible for amounts due.
• Price changes. We may change prices. We will give you reasonable advance notice (for example, before your next renewal). Continuing to use the Service after a change takes effect means you accept the new price.

6. Free trial

We may offer a free trial. Unless we say otherwise, at the end of the trial your subscription automatically converts to a paid plan and your payment method is charged, unless you cancel before the trial ends. We may require a valid payment method to start a trial, limit trials to one per customer, and modify or withdraw trial offers at any time.

7. Cancellation and refunds

You can cancel a direct subscription from your dashboard or through the Polar customer portal. Shopify App Store merchants manage or cancel their RankPine plan through Shopify. To avoid a renewal charge, cancel before the renewal date. Otherwise, you will retain access through the end of the paid billing cycle, subject to the applicable provider terms.

Except when required by law, paid subscription fees are non-refundable. However, you may contact our support team and, at our sole discretion, we may issue a refund on a case-by-case basis. We do not provide refunds or credits for partial billing periods, downgrades, or unused article allowances.

8. Acceptable use

You agree that you will not, and will not permit anyone else to:

• connect, generate content for, or publish to any website or account you do not own or are not authorised to manage;
• create or publish content that is unlawful, infringing, defamatory, deceptive, fraudulent, hateful, harassing, obscene, or that violates the privacy or intellectual property rights of others;
• use the Service for spam, cloaking, deceptive “black-hat” SEO, or any practice that breaches the guidelines or terms of search engines or publishing platforms;
• distribute malware, run phishing, or publish links to malicious or deceptive destinations;
• reverse engineer, decompile, scrape, resell, sublicense, or otherwise exploit the Service except as expressly permitted, or circumvent rate limits, allowances, or security controls;
• use the Service, or its Outputs, to build or train a competing product, service, or model;
• interfere with, overload, or disrupt the Service or its infrastructure; or
• violate any applicable law, including data-protection, intellectual-property, consumer, and electronic-marketing or anti-spam laws.

You are responsible for reviewing all Outputs before they are published and for ensuring they are accurate, lawful, original enough for your purposes, and appropriate for your audience. If autopilot is enabled, content is published automatically; if you want to review content first, turn autopilot off. We may remove content and suspend or terminate accounts that breach this section.

9. AI-generated content and no guarantee of results

The Service uses artificial intelligence to generate text and images. AI Outputs can be inaccurate, incomplete, outdated, biased, or fabricated (“hallucinated”), and may unintentionally resemble existing material. You must review and verify Outputs before relying on or publishing them.

Search engine rankings, indexing, traffic, conversions, and revenue depend on third-party search engines and many factors outside our control. We do not promise or guarantee any particular SEO result or outcome, and we are not responsible for actions taken by search engines or platforms, including ranking changes, deindexing, or penalties.

10. Intellectual property

Your content. As between you and us, you own the inputs you provide and the Outputs generated for you (together, “Customer Content”), subject to your payment of applicable fees and to any terms of the third-party tools used to produce images. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, process, transmit, and display Customer Content as needed to operate, provide, secure, and improve the Service, and to publish it to the destinations you connect.

Because Outputs are produced by AI, similar or identical content may be generated for other users. We do not claim ownership of your Outputs, but we cannot and do not warrant that Outputs are unique or free of third-party rights.

Our property. We and our licensors own the Service, including its software, the content engine, prompts and models, designs, documentation, and the RankPine name and logos. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service in accordance with these Terms. All rights not expressly granted are reserved.

Feedback. If you send us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free licence to use them without restriction or obligation to you.

11. Third-party services

The Service interoperates with third parties you choose to connect (such as your CMS and Google Search Console) and relies on sub-processors to function (such as our AI, payment, email, and hosting providers). Your use of any third-party service is governed by that third party’s own terms and privacy policy. We are not responsible for third-party services, and your dealings with them are solely between you and them. Our sub-processors are listed in our Privacy Policy.

12. Data protection

Our Privacy Policy explains how we handle personal data. Where we process personal data contained in Customer Content on your behalf, we act as your processor and our Data Processing Addendum applies and forms part of these Terms. You are responsible for having a lawful basis, and for providing any required notices and obtaining any required consents, for the data and content you submit to the Service and publish.

13. Confidentiality

Non-public information we make available about the Service (such as negotiated pricing or unreleased features) is our confidential information, and you agree not to disclose it except as needed to use the Service or as required by law.

14. Suspension and termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access, with or without notice, if you breach these Terms or the acceptable use section, fail to pay, create legal or security risk, or where we are required to by law.

On termination, your right to use the Service ends, any outstanding fees remain payable, and we will delete or anonymise your data as described in our Privacy Policy. Content already published to your CMS remains on your systems, and managing or removing it is your responsibility. Sections that by their nature should survive termination (including those on intellectual property, disclaimers, liability, indemnification, and governing law) will survive.

15. Disclaimers

To the maximum extent permitted by law, the Service and all Outputs are provided “as is” and “as available”, without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, non-infringement, accuracy, or that the Service will be uninterrupted, timely, secure, or error-free. We do not warrant any SEO, traffic, or business result.

16. Limitation of liability

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or exemplary damages, or for any loss of profits, revenue, goodwill, data, business, or anticipated savings, however caused, even if we have been advised of the possibility.

Our total aggregate liability arising out of or relating to the Service or these Terms will not exceed the greater of (a) the total fees you paid to us for the Service in the twelve (12) months before the event giving rise to the claim, or (b) USD 100.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.

17. Indemnification

You will defend, indemnify, and hold harmless TECH RACCOONS LTD and its officers, employees, and agents from and against any claims, damages, losses, liabilities, and reasonable costs and expenses (including legal fees) arising out of or related to: (a) your Customer Content; (b) the websites and accounts you connect; (c) your use of the Service; (d) your breach of these Terms or the acceptable use section; or (e) your violation of any law or any third-party right.

18. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will give you reasonable notice, for example by email or in the Service. The updated Terms take effect on the date stated, and your continued use of the Service after that date means you accept them.

19. Governing law and jurisdiction

These Terms, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter, are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction to settle any such dispute or claim.

20. General

• Entire agreement. These Terms, together with our Privacy Policy, Cookie Policy, Data Processing Addendum, and the order details at checkout, are the entire agreement between you and us regarding the Service.
• Severability. If any provision is found unenforceable, the rest remains in effect.
• No waiver. Our failure to enforce a provision is not a waiver of it.
• Assignment. You may not assign these Terms without our consent. We may assign them, for example in connection with a reorganisation, merger, or sale.
• Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.
• No agency. Nothing in these Terms creates a partnership, agency, or employment relationship between us.
• Third-party rights. Except as expressly stated, no one other than a party to these Terms has any right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of its terms.
• Notices. We communicate with you, and you agree to receive notices, by email or through the Service. We do not accept service of notices by post. Send legal notices to [email protected].

21. Contact

TECH RACCOONS LTD (company number 16336615), registered in England and Wales. Registered office: 3rd Floor, 86-90 Paul Street, London, EC2A 4NE, United Kingdom. For service of notices and other contact, please use email — we do not accept communications by post.

• General: [email protected]
• Billing and support: [email protected]
• Legal: [email protected]